Telehealth FAQ

Appointments:

Q. How long is a typical appointment at MOCA Health Cannabis Clinic?

• • All appointments are 15 minutes long and conducted via telehealth consultation.

Q. What is the process for scheduling an appointment?

• • You can schedule your appointment online or through our website.

Q. Is there a medical questionnaire that needs to be completed before the appointment?

• • Yes, prior to your consultation, you will need to complete a medical questionnaire online. You can review it here.

Q. When should I complete the medical questionnaire?

• • You should complete the medical questionnaire before your scheduled appointment.

Q. How will the information from the medical questionnaire be used?

• • Your medical practitioner will review the questionnaire prior to your consultation to assess your medical needs.

Q. What happens after my consultation?

• • Your practitioner will make an application to the TGA for approval of your medication.

Q. How will I be notified once my medication is approved?

• • Once approval is received, MOCA Health will send you an invoice for your medication.

Q. What payment methods are accepted for medication payment?

• • You can make payment for your medication via bank transfer.

Q. How will my medication be delivered to me?

• • Your medication will be shipped to your home via express and tracked shipping.

Q. Will I receive a tracking number for my medication shipment?

• • Whenever possible, MOCA Health will provide you with a tracking number for your medication.

Repeat Prescriptions:

Q. How can I order repeat prescriptions for my medication?

• • You can order repeat prescriptions by contacting the MOCA Health team at wellness@mocahealth.com.au.

Q. What is the estimated time for my medication to arrive after ordering a repeat prescription?

• • Please allow 7 to 10 days from the time of the order for your medication to arrive.

Follow-Up Consultations:

Q. How can I schedule a follow-up consultation with MOCA Health?

• • You can book your follow-up appointment online here.

Q. Do I need to complete the medical questionnaire again for follow-up consultations?

• • No, there is no need to complete the medical questionnaire again for follow-up consultations.

Please note that for any specific inquiries or concerns, patients should contact MOCA Health directly through the provided channels or contact information.