Telehealth FAQ
Here is a list of frequently asked questions (FAQs) for MOCA Health Cannabis Clinic.
Appointments:
Q. How long is a typical appointment at MOCA Health Cannabis Clinic?
All appointments are 15 minutes long and conducted via telehealth consultation.
Q. What is the process for scheduling an appointment?
You can schedule your appointment online or through our website.
Q. Is there a medical questionnaire that needs to be completed before the appointment?
Yes, prior to your consultation, you will need to complete a medical questionnaire online. You can review it here.
Q. When should I complete the medical questionnaire?
You should complete the medical questionnaire before your scheduled appointment.
Q. How will the information from the medical questionnaire be used?
Your medical practitioner will review the questionnaire prior to your consultation to assess your medical needs.
Q. What happens after my consultation?
Your practitioner will make an application to the TGA for approval of your medication.
Q. How will I be notified once my medication is approved?
Once approval is received, MOCA Health will send you an invoice for your medication.
Q. What payment methods are accepted for medication payment?
You can make payment for your medication via bank transfer.
Q. How will my medication be delivered to me?
Your medication will be shipped to your home via express and tracked shipping.
Q. Will I receive a tracking number for my medication shipment?
Whenever possible, MOCA Health will provide you with a tracking number for your medication.
Repeat Prescriptions:
Q. How can I order repeat prescriptions for my medication?
You can order repeat prescriptions by contacting the MOCA Health team at wellness@mocahealth.com.au.
Q. What is the estimated time for my medication to arrive after ordering a repeat prescription?
Please allow 7 to 10 days from the time of the order for your medication to arrive.
Follow-Up Consultations:
Q. How can I schedule a follow-up consultation with MOCA Health?
Q. Do I need to complete the medical questionnaire again for follow-up consultations?
No, there is no need to complete the medical questionnaire again for follow-up consultations.
Please note that for any specific inquiries or concerns, patients should contact MOCA Health directly through the provided channels or contact information.