Terms and Conditions

Terms And Conditions

Welcome to MOCA Health. By accessing or using this website, booking consultations, or engaging with services facilitated through MOCA Health, you agree to the following Terms & Conditions.

If you do not agree with these Terms, please do not use this website or associated services.

1. About MOCA Health

MOCA Health is an Australian telehealth coordination platform supporting access to consultations with independent registered healthcare practitioners experienced in practitioner-led cannabinoid and botanical healthcare pathways.

MOCA Health facilitates:

• telehealth infrastructure,

• administrative support,

• practitioner coordination,

• patient communication systems,

• and dispensing coordination pathways.

MOCA Health does not provide emergency medical services.

2. Independent Practitioner Services

All clinical consultations, prescribing decisions, diagnosis, treatment recommendations and patient care decisions are made independently by the consulting healthcare practitioner.

MOCA Health does not direct or control practitioner clinical judgment.

Booking a consultation through MOCA Health does not guarantee:

• prescription of any medication,

• access to cannabinoid medicines,

• approval for treatment,

• or ongoing prescribing.

All prescribing decisions are subject to:

• clinical assessment,

• practitioner discretion,

• Australian regulatory requirements,

• and individual patient suitability.

3. Patient Responsibilities

By using this website or participating in consultations, you agree to:

• provide accurate and complete medical information;

• disclose current medications and relevant medical history;

• disclose adverse reactions or contraindications;

• update practitioners regarding changes to your health status;

• use prescribed medications strictly as directed;

• comply with applicable Australian laws regarding driving and workplace obligations;

• and seek immediate emergency medical care where required.

You acknowledge that failure to provide accurate information may affect clinical decision-making and treatment suitability.

4. Emergency Care

MOCA Health and associated practitioners do not provide emergency medical services.

If you are experiencing:

• chest pain,

• difficulty breathing,

• suicidal thoughts,

• severe adverse reactions,

• or any medical emergency,

call 000 immediately or attend your nearest emergency department.

5. Telehealth Services

Telehealth consultations are provided using digital communication systems.

While reasonable efforts are made to maintain reliable systems, MOCA Health cannot guarantee uninterrupted availability of:

• website access,

• video consultation systems,

• messaging systems,

• booking systems,

• or third-party technology platforms.

You acknowledge that telehealth may not be suitable for all medical conditions or circumstances.

6. Dispensing & Pharmacy Services

Where applicable, prescriptions may be dispensed through independent pharmacies or dispensing partners.

Pharmacies operate independently and remain responsible for:

• dispensing activities,

• medication supply,

• medication counselling,

• shipping,

• and pharmacy compliance obligations.

MOCA Health may assist with coordination pathways but does not itself dispense medications unless otherwise stated.

7. Product Information

Information provided on this website is intended for general educational purposes only and does not constitute medical advice.

Product availability, prescribing suitability and therapeutic appropriateness are determined independently by healthcare practitioners in accordance with Australian regulatory requirements.

References to cannabinoid or botanical therapies do not constitute guarantees of therapeutic outcomes.

8. Practitioner Enquiries & Work With MOCA

Information submitted through “Work With MOCA” or practitioner enquiry forms is treated as confidential and used for professional engagement purposes.

Submission of an enquiry does not guarantee:

• onboarding,

• referral allocation,

• employment,

• contracting,

• or practitioner participation.

Practitioner participation remains subject to:

• credential verification,

• compliance review,

• operational suitability,

• and service requirements.

9. Privacy & Health Information

MOCA Health is committed to protecting personal and health information in accordance with:

• the Privacy Act 1988 (Cth),

• Australian Privacy Principles (APPs),

• and applicable health records legislation.

By using this website or submitting information, you consent to the collection and handling of information reasonably necessary for:

• consultation coordination,

• patient administration,

• compliance obligations,

• communication,

• and healthcare operations.

Please refer to our Privacy Policy for further information.

10. Intellectual Property

Unless otherwise stated, all website content including:

• text,

• branding,

• graphics,

• documents,

• images,

• and systems,

remain the property of MOCA Health or its licensors.

Content may not be copied, reproduced or distributed without prior written permission.

11. Website Use

You agree not to:

• misuse the website;

• attempt unauthorised access to systems;

• interfere with platform operations;

• submit false information;

• distribute malicious software;

• or engage in unlawful activity through the website.

MOCA Health reserves the right to restrict or terminate access where misuse is identified.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

MOCA Health is not liable for:

• independent practitioner clinical decisions;

• pharmacy dispensing activities;

• delays caused by third-party systems;

• interruptions to website or telehealth services;

• or outcomes arising from incomplete patient disclosure.

Nothing in these Terms excludes rights or protections that cannot lawfully be excluded under Australian Consumer Law or applicable healthcare legislation.

13. Third-Party Links & Services

This website may contain links to third-party websites, systems or services.

MOCA Health is not responsible for:

• third-party content,

• external websites,

• privacy practices,

• or services operated independently of MOCA Health.

Access to third-party services is at your own discretion.

14. Changes to These Terms

MOCA Health may update these Terms & Conditions periodically to reflect:

• operational changes,

• regulatory requirements,

• platform developments,

• or service updates.

Updated Terms become effective upon publication on the website.

15. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Where disputes arise, the parties agree to first attempt resolution through good faith discussions prior to commencing formal legal proceedings.

Any unresolved disputes will be subject to the jurisdiction of the courts of New South Wales.

16. Contact

MOCA Health
MocaHealth.com.au

For general enquiries or support, please contact us through the website contact page.